At Thursday Boots Company, we strive to get your boots to you as efficiently as possible, so you can start wearing them wherever your day takes you. Below is a detailed overview of our shipping process, options, and policies.

Shipping Destinations

We currently ship to addresses within the United States and select international locations. During checkout, you’ll be able to see if your country is eligible for shipping. For international orders, additional duties, taxes, or customs fees may apply, which are the responsibility of the recipient.

Order Processing

Orders placed on our website are typically processed within 1–2 business days (excluding weekends and holidays). Once your order is processed and shipped, you’ll receive a confirmation email with tracking information to monitor your package’s journey.

Shipping Methods and Timelines

We offer several shipping options to meet your needs:

• Standard Shipping: Delivers within 3–5 business days after processing. This is our most economical option and included complimentary on orders over a specified amount (as noted on our website).
• Expedited Shipping: Delivers within 2–3 business days after processing, for those who need their boots sooner. Additional fees apply.
• Priority Shipping: Delivers within 1–2 business days after processing for urgent orders. Additional fees apply.

Please note that these timelines are estimates and not guarantees. Delivery may be delayed due to weather, carrier issues, or other circumstances beyond our control.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website or by logging into your account on thursdayboote.com.

Address Changes

If you need to update the shipping address for your order, please contact our customer service team at [email protected] as soon as possible. We can only modify addresses for orders that haven’t yet been shipped. Once a package is in transit, we’re unable to change the delivery address.

Lost or Damaged Packages

If your package is marked as delivered but you haven’t received it, please check with neighbors, building management, or your local post office first—packages are sometimes left in secure locations. If you still can’t locate it, contact us at [email protected] within 5 business days of the delivery date, and we’ll assist in resolving the issue.

For packages that arrive damaged, please contact us at [email protected] within 48 hours of delivery, including photos of the damage and packaging. We’ll arrange for a replacement or refund, depending on your preference.

International Shipping Details

International orders may be subject to customs clearance procedures, which can cause delays beyond our control. The recipient is responsible for all duties, taxes, and customs fees imposed by the destination country. We recommend checking with your local customs office for more information on potential charges before placing an international order.

Questions?

If you have any questions about shipping, tracking, or delivery, our team is here to help. Contact us at [email protected], and we’ll respond promptly to assist you.