At Thursday Boots Company, we believe exceptional customer service is as important as the quality of our boots. Our team is dedicated to ensuring your experience—whether you’re shopping, asking questions, or seeking support—is thoughtful, efficient, and tailored to your needs. Here’s how we commit to serving you:
Our Promise
We treat every customer with respect, honesty, and care. Whether you’re a first-time buyer or a long-time member of our community, we strive to make sure you feel heard, valued, and confident in your relationship with Thursday Boots.
How We Assist You
Our customer service team is here to help with:
- Sizing guidance and fit recommendations to ensure your boots feel just right
- Order updates, tracking information, and delivery questions
- Returns, exchanges, and refund assistance (in line with our Refund Policy)
- Product care tips to help your boots age beautifully
- General inquiries about our materials, craftsmanship, or collections
Communication Channels
The best way to reach us is by email, where our team can provide detailed, personalized support:
- Email: [email protected]
We aim to respond to all messages within 1–2 business days. For faster assistance, please include your order number (if applicable) and a clear description of your needs.
Our Commitment to Resolution
If something doesn’t go as expected—whether your order arrives damaged, you need a different size, or you have concerns about your purchase—we’ll work with you to find a solution. We don’t rush conversations, and we’ll take the time to understand your situation before suggesting next steps.
Continuous Improvement
Your feedback shapes how we serve you. We regularly review customer interactions to refine our processes, train our team, and ensure we’re meeting (and exceeding) your expectations. If you have thoughts on how we can improve, please share them—we’re always listening.
At Thursday Boots Company, customer service isn’t just a department—it’s a reflection of the integrity we build into every pair of boots. We’re here for you, every step of the way.