At Thursday Boots Company, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your boots, we offer a straightforward refund process designed to make things right.
Eligibility for Refunds
To qualify for a refund, your item(s) must meet the following criteria:
- The boots must be returned in their original, unused condition—no signs of wear, scuffs, or damage
- All original packaging, tags, and accessories must be included
- The return must be initiated within the timeframe specified on our website at the time of purchase
Custom or personalized items may have different refund guidelines, which will be clearly noted during checkout.
How to Request a Refund
- Contact our customer service team at [email protected] to initiate your return. Please include your order number and reason for the return to help us process your request quickly.
- Our team will provide you with a return authorization and instructions for shipping the item back to us.
- Package the boots securely, include all original materials, and ship them using the provided return label (if applicable).
Processing Your Refund
Once we receive and inspect your returned item and confirm it meets our eligibility criteria, we’ll process your refund within 3–5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to reflect the refund in your account, depending on their processing policies.
Shipping Costs for Returns
- If the return is due to a defect, damage, or an error on our part (e.g., wrong size or style shipped), we’ll cover the return shipping costs.
- For other returns, you’ll be responsible for the shipping costs to send the item back to us. These costs are non-refundable.
Exchanges vs. Refunds
If you’d prefer a different size, style, or color instead of a refund, we offer exchanges for eligible items. Contact our team at [email protected] to learn more about our exchange process.
Questions?
If you have any questions about our refund policy or need help with a return, please reach out to our customer service team at [email protected]. We’re here to ensure your experience with Thursday Boots is a positive one, from purchase to return.